Warranty Portal & Requests

Congratulations on your new Boise Hunter home! Below you will find instructions on how to activate your Warranty Portal and submit a new Warranty Request.

We make it easy to submit a warranty claim.

At the 2-month and 11-month open portal periods, use the login information sent to you via email from the warranty department to access you portal approximately one week prior to your open period.

1. Click the link on the right side of the page labeled Homeowner ITK Portal.
2. Log in using the information that was sent to you via email from the warranty department.
3. Once logged in, on the left side of your screen, click the blue button labeled Create Warranty Request.
4. A Warranty Request popup will appear. Fill out the information boxes and click save.
5. Every Warranty Request must have at least one photo attached. To attach a photo, use the tabs at the top of the screen to navigate to My Warranty Requests.
6. Find your new warranty request in the list and use the blue button on the right side of the screen labeled Manage Attachments to add photos. Every Warranty Request must have attached photos.

When submitting a claim please ensure you have the availability to schedule a repair within 14 business days. Warranty items rescheduled more than once by homeowners will be permanently voided. All warranty requests must be submitted to us via the above process. Emailing or calling either the Warranty Supervisor or various Boise Hunter Homes staff does not guarantee that your issue will be processed in a timely or effective manner.

If you have any questions, please email warranty@boisehunterhomes.com.